BizSite Blog

The Most Important Question to Answer Before You Build Your Website

Carlfred Giles - Wednesday, May 15, 2013


Building a website can be fun. You’re putting your company out there for people all over the world to see. You get to tell others about your passion. You get share your service with the rest of the world. You get to SELL and make $$$!

Everyone needs a website. Years ago when telephones came about they were quickly adopted by businesses as the first means of customer contact. Today, would you open a business without a telephone? Of course not!  And so it now goes with websites. Websites legitimize your business and are the first thing people go to when trying to find your service (and for those of you still using a phone book, check out Google Places…)

 

So what’s the first thing you should do before creating your site?

Ask yourself why you need it.

Occasionally the simple answer is “just because everybody else has one”. If that’s your answer, then you need a brochure site. A brochure site is an information website that provides basic data about your business. Usually it has pictures, hours of operation, services provided, and contact info. Brochure websites can be REALLY cool – surely you’ve browsed through ours…

However, most companies if they really think about it, can use their website for more. MUCH more. And THIS is the most important question of all:How can I get the most use out of my website?”

 

Some obvious ways to maximize your site:


  • Calendar of events

  • Collect potential customer contact data

  • Take customer sign ups/waiting lists


But let’s go a step further and think about your business specifically: are you a church? Warehouse? Insurance agent? Hydraulic company? A cleaning service? What are the things that take the most administrative time and how can they be automated so that the public can help themselves? Do you get phone calls all the time asking what’s on your menu? Post it online. Does your secretary spend most of her time rescheduling appointments? Let clients do it themselves from your site. Is your cash flow slow at the first of each month because customers forget to pay? Make it easy for them by accepting payments online. Think of what would make your world perfect and easy, and start with that!

 

Other ideas for good use of your website:

  • Message boards

  • Payment collections

  • Customer/Product reviews

  • Appointment scheduling

  • Account login

  • Sell products/services

Instead of trying to model your website after your competitor, think about how you can make a website do a little extra work for you. And if you get us to design the site, you won’t have to worry about it looking as good as your competitor…it will look better…

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